IELTS General Test – Passage 01: Eastern Energy reading with answers explanation, location and pdf summary. This reading paragraph has been taken from our huge collection of Academic & General Training (GT) Reading practice test PDF’s.
IELTS reading module focuses on evaluating a candidate’s comprehension skills and ability to understand English. This is done by testing the reading proficiency through questions based on different structures and paragraphs (500-950 words each). There are 40 questions in total and hence it becomes extremely important to practice each and every question structure before actually sitting for the exam.
This reading passage mainly consists of following types of questions:
- TRUE/FALSE/NOT GIVEN
We are going to read about the business operations of an energy company. You must read the passage carefully and try to answer all questions correctly.
Reading Passage 01
We are here to help and provide you with personal advice on any matters connected with your bill or any other queries regarding your gas and electricity supply.
Please give as much notice as possible if you are moving home, but at least 48 hours is required for us to make the necessary arrangements for your gas and electricity supply. Please telephone our 24-hour line on 01316 753219 with details of your move. In most cases, we are happy to accept your meter reading on the day you move. Tell the new occupant that Eastern Energy supplies the household, to ensure the service is not interrupted. Remember we can now supply electricity and gas at your new address, anywhere in the UK. If you do not contact us, you may be held responsible for the payment for electricity used after you have moved.
Eastern Energy uses various types of meter ranging from the traditional dial meter to new technology digital display meters. Always read the meter from left to right, ignoring any red dials. If you require assistance, contact our 24-hour line on 0600 7310 310.
Energy Efficiency Line
If you would like advice on the efficient use of energy, please call our Energy Efficiency Line on 0995 7626 513. Please do not use this number for any other enquiries.
Passwords – you can choose a password so that, whenever we visit you at home, you will know it is us. For more information, ring our helpline on 0995 7290 290.
Help and advice
If you need help or advice with any issues, please contact us on 01316 440188.
We hope you will never have a problem or cause to complain, but, if you do, please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us on 01316 753270.
If you experience any problems with your electricity supply, please call free on 0600 7838 836, 24 hours a day, seven days a week.
Do the following statements agree with the information given in the text?
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
1. Customers should inform Eastern Energy of a change of address on arrival at their new home.
2. Customers are expected to read their own gas or electricity meters.
3. It is now cheaper to use gas rather than electricity as a form of heating.
4. Eastern Energy supplies energy to households throughout the country.
5. The Energy Efficiency Line also handles queries about energy supply.
6. All complaints about energy supply should be made by phone.
7. Customers are not charged for the call when they report a fault in supply.
Eastern Energy Answers
Check out Eastern Energy reading answers below with explanations and locations given in the text.
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Eastern Energy PDF
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