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LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM

IELTS General Test – Passage 05: LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM reading answers explanation, location and pdf. This reading paragraph has been taken from our huge collection of Academic & General Training (GT) Reading practice test PDF’s.

LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM

Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our ” Mail Made easy ” booklet, available at any local post office branch. When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you. If you find that you do not have the evidence required to make a claim but world like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.

LOST ITEMS
If you wish to claim compensation for items that have been damaged, you should send us original proof of posting, e.g. a Post office receipt. If claiming for the contents of a package, you also need to provide proof of value, e.g. till item reference number, receipt, bank statement etc.

DAMAGED ITEMS
When claiming compensation for lost items that have been damaged, you should send us the items themselves, if possible. However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.

TIME RESTRICTIONS
We allow up to 15 working days for items to arrive, so cannot accept a claim for loss unless 15 working days or more have passed since the items was posted. Claims for lost or damaged items must be made within 12 months of the postal date. Claims for delayed item must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.

Questions 1-7

Complete the notes below. Choose NO MORE THAN TWO WORDS AND /OR A NUMBER from the text for each answer. Write your answer in boxes 1-7 on your answer sheet.

Claiming compensation from the Royal Mail for lost, damaged or delayed mail

Before filling the form
. go online to learn about their policies or get the (1) ……………………………… that contains the relevant information.
When filling in the form
. refer to the (2) ………………….. to ensure all the relevant sections are completed
(you can use their (3) …………………………. to request action if you don’t have enough proof to make a claim)


When claiming compensation for a lost item
. include proof that you have posted the item
. in the case of a package include something ( e.g. bank statement ) to prove its (4)……………………..
When claiming for the cost of a damaged item, include
. either the actual item or (5)………………………. showing the damage to the item ( you should keep the (6)……………. that was used when the item was originally sent:)

When to claim
. Lost or damaged items: within 12 months of posting the claim

Delayed items: if you are the (7)………………… , you must claim within three months of posting the package

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Answers/Explanation

Check out LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM reading answers below with explanations and locations given in the text.

  1. BOOKLET
  2. CHECKLIST
  3. WEBSITE
  4. VALUE
  5. (PROVIDE) PHOTOGRAPHS/PHOTOS
  6. (ORIGINAL) PACKAGING
  7. SENDER

Wondering how the answers are chosen?? Then, read LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM reading answers explained below:

NOTES COMPLETION

QuestionAnswer Explanation
. go online to learn about their policies or get the (1) ……………………………… that contains the relevant information.
Underline keywords: before, go online, learn, policies, get, contains, relevant information
      
In 1st Paragraph, in the beginning lines, the author describes “Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our ‘Mail Made Easy’ booklet, available at any local post office branch_____.”

In this text, Before completing this claim form means that ➙ Before filling in the form
&
you should visit www.royalmail.com means that ➙ go online
&
to find out all you need to know about our policies means that ➙ to learn about their policies

Hence, the answer is going to be: booklet
. refer to the (2) ………………….. to ensure all the relevant sections are completed
(you can use their (3) …………………………. to request action if you don’t have enough proof to make a claim)
Underline keywords: when filling, refer to, to ensure, all the relevant sections, completed, can use, to request action, if, don’t have, enough proof

In 1st Paragraph, in lines 4-7, the author pointed out, “_When you fill in the formmake sure you complete it in fullusing the checklist that we have provided to help you. If you find that you do not have the evidence required to make a claim but would like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.”

In this text, When you fill in the form means that ➙ When filling in the form
&
make sure means that ➙ ensure
&
complete it in full means that ➙ all the relevant sections are completed
&
If you find that you do not have the evidence required to make a claim means that ➙ if you don’t have enough proof to make a claim
&
would like us to investigate means that ➙ request action

Hence, the answers are going to be: checklist and website
. in the case of a package include something ( e.g. bank statement ) to prove its (4)……………………..
Underline keywords: when claiming compensation, lost item, package, bank statement, to prove

In the ‘Lost items’ section of the paragraph, in lines 2-3, the author explains, “_____ If claiming for the contents of a package, you also need to provide proof of value, e.g. till item reference number, receipt, bank statement, etc.____”

In this text, If claiming for the contents of a package means that ➙ in the case of a package
&
to provide proof means that ➙ to prove

Hence, the answer is going to be: value          
. either the actual item or (5)………………………. showing the damage to the item ( you should keep the (6)……………. that was used when the item was originally sent:)
Underline keywords: When claiming, cost, damaged item, include, either, actual item, showing, damage, should keep, was used, when the item was originally sent
     
In the ‘Damaged items’ section of the paragraph, in lines 2-4, the author describes , “___However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.____”

In this text, evidence of the damage means that ➙ showing the damage to the item
&
retain means that ➙ keep

Hence, the answers are going to be: photographs and packaging
Delayed items: if you are the (7)………………… , you must claim within three months of posting the packageUnderline keywords: when to claim, delayed items, if, you are, must claim within, three months, posting the package     
In 2nd Paragraph, in lines 2-3 of the ‘Time restrictions’ section, carefully read, “____ Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.___”

Hence, the answer is going to be: sender  
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